Article 2 – Compliance & Data Storage

Getting Started

After many years as a business owner and parent, having devoted most of my time to both the boardroom and my family life, one thing I have learned is that we can never be too careful when it comes to the safety of our loved ones.

However, knowing exactly how to best protect our children in 2019 can be a tricky task. Whilst having access to endless amounts of information online can be a blessing, there are endless opinions to be found too, which as a parent, can be frustrating.

I thought it was time to try and remove some of the guesswork and simplify the details for you, so that you can get back to the business of being a parent. To help you decipher fact from fiction and traverse the vast landscape of tech, parenting and safety jargon that you might be facing, we are proud to present part two of ‘Choosing the right GPS watch’ – Compliance & Data Storage. If you haven’t seen the first in this series ‘Choosing the right GPS watch – Network Frequencies’ you can download it here.

Background on TicTocTrack®

Back in 2014 when I launched TicTocTrack® in Australia, we were one of only two companies globally to offer a GPS watch for children. Now almost 5 years later, there are hundreds, perhaps thousands, of manufacturers exporting and importing these types of devices, many of them purporting to have the ‘best on the market’ or to have been ‘first to market’ with this technology.

Here in the TicTocTrack® offices, we often receive calls from customers who have purchased a GPS watch for kids elsewhere and having received it, found that it doesn’t work in Australia. There are also those who are having difficulty working out the differences between all the watches on offer.

To help you figure out which is best, you should be asking questions such as:

  1. Does this GPS watch have the features I, and my child, need?
  2. What network is best for where I live?
  3. Is dual-band better?
  4. Will my child respond to the aesthetic of the watch?
  5. Is the interface easy to navigate?
  6. ‘Is there an app for that?’
  7. Has it been tested, and does it comply to Australian standards?
  8. Where is my data stored?

All of the above, and more, should be included in your search for the right choice. In this article we will cover off compliance and data storage in relation to these types of devices.

Compliance – what is this and how do I check it?

 

In Australia, the Australian Communications and Media Authority (ACMA) is the body responsible for the regulations in relation to the supply of telecommunications, radiocommunications or electrical/electronic products to the Australian market.

This body has a number of specific requirements and legislation that any organisation supplying these types of products must comply with.

Unfortunately there are many products on the market that don’t meet or comply with  these standards and as such this is a key feature that you can look for when choosing a
GPS safety watch for your child that can help differentiate between the ones you should be considering.

How can I tell if they are compliant?

Once a supplier has successfully satisfied the requirements of the relevant standards, they are required to label their product with the regulatory compliance mark (RCM.) This mark should be a permanent feature on the product itself and can also be found on the external packaging. There are a number of requirements with regards to its size and placement that also need to be adhered to by the manufacturer. So, in short if you can find the RCM on the product and their packaging this indicates that the supplier has satisfied the requirements of the various standards that relate to their particular product.

Example of TicTocTrack® placement:

How does a supplier achieve compliance?

The process for achieving compliance is comprehensive and includes a range of testing in approved laboratories to check that the product meets the relevant standards. These tests check the product against a variety of standards that cover network integrity, interoperability, performance characteristics and health and safety. For example, within the health and safety category a standard that a watch like TicTocTrack® is tested against is the ACMA Radiocommunications (Electromagnetic Radiation – Human Exposure) Standard 2014. A standard that tests emissions from the device against satisfactory levels for human exposure.  An important factor when considering whether to use a device such as this with your child on a daily basis. The table below outlines the various standards that the TicTocTrack® watch has been tested against.

More information on the relevant standards and compliance can be found on the ACMA website here

So, as you can see a product that displays the regulatory compliance mark has satisfied compliance to range of standards which should give you peace of mind that it is a safe product to use with your child. Finally, once the supplier has completed the testing and complied to the relevant standards, they complete a Declaration of Conformity and register their details on the responsible suppliers register which is a national database that assigns the supplier with a unique number to signify its registration. Our registration number is: E7563

Data Storage

 

So, you’ve found a product that complies to Australian standards, the next thing you want to investigate is how and where your data is being stored. There are now a great many products in the market that are manufactured overseas which in itself isn’t necessarily a bad thing however, they often use the software that has been designed and developed by the hardware manufacturer and in many cases that software is then hosted and stored offshore. In addition, this software may not be securely stored or managed and as such it is worth asking the question when considering these products as to where your data is being stored.

Within Australia the privacy and storage of customer data is overseen by the Office of the Australian Information Commissioner that also manages any notifiable data breaches if it is found that a company has been the subject of hacking where your data has been lost or compromised.

Therefore, asking the question regarding where your data is stored and how it is managed is an important consideration when you think of the sensitivity of the data that is being transmitted to and from these types of devices. The TicTocTrack® software platform is hosted in Brisbane Australia on a secure dedicated server with local company 6YS. Information on 6YS and their data centre can be found on their website here.

Conclusion

Hopefully the above information has helped to inform you on some key factors to consider when choosing the right GPS watch for you and your child.

Some useful links:

https://www.oaic.gov.au/

https://www.acma.gov.au/

https://www.tictoctrack.com.au/wp-content/uploads/TicTocTrack-Data-Security.pdf