FAQ – TicTocPhone2018-04-25T16:47:37+00:00

FAQ’s

Here are some answers to a number of commonly asked questions. If your question isn’t covered below please contact us.

So that your mobile device can be monitored you will need to pair it with the TicTocTrack monitoring app. Make sure the person that you want to monitor you has downloaded TicTocTrack onto their phone and signed up to the 7 day trial or a monthly subscription. They will then be able to add your device after which a unique verification code will be sent to you via SMS to pair your device with the monitoring app on their phone.

TicTocTrack monitoring app can be downloaded by clicking on the button below for your phones app store.

       

We take data security seriously which is why we invested in developing our own software platform, Android and iOS apps. Not only that our software is hosted locally in Brisbane Australia on a virtual private network to isolate our software from other virtual networks. Click here to read more about our data security and infrastructure.

If you forget your username or password simply request a new one via your login screen.

You can add up to 6 emergency contacts in the TicTocPhone app to receive alerts.

To add an emergency contact in TicTocPhone click on the ‘settings’ icon in the top right to access the settings area.

After your 7 day trial to continue monitoring the devices on your account that have the TicTocPhone app installed, you don’t need to do anything as your subscription will automatically change to the monthly plan for the number of devices you have paired with your TicTocTrack app.

No we don’t have any lock in contracts so you can cancel, upgrade or downgrade your subscription at any time.

In the TicTocTrack monitoring app, tap on settings>myprofile> then scroll to the bottom of your profile and tap on the ‘subscriptions’ button to change/cancel your subscription. Once cancelled you will have until midnight on the monthly anniversary of your plan to continue monitoring any devices.

There are a few scenarios where your paired mobile devices may stop sending location updates.

  • They have turned off their smart phone.
  • Their battery has gone flat and therefore their phone has turned off.
  • They are in an area where there is no service or very poor network signal so the phone is unable to send out location updates.
  • They have set their phone to Airplane mode.
  • They have turned off ‘Location Services’ on their device.
  • There is no data connection available.
  • They have run out of credit on their SIM.

If they have an Android device the phone may have gone into ‘Sleep Mode’. As all Android models have different settings, have the user check the user guide for their phone to see what settings they need to change to avoid their phone going into sleep mode.

Drift can occur with high sensitivity GPS receivers in areas where the device ‘sees’ multiple signals. This can happen when the signal is reflected off obstructions such as tall buildings, walls, tree cover etc and can cause an abrupt change in location. This generally occurs when the device is stationary.

We offer the following subscription options:

  • $3.49/month Single device subscription (1 device)
  • $5.99/month Double device subscription (up to 2 devices)
  • $9.49/month Family subscription (up to 4 devices)
  • $20.49/month Family plus subscription (up to 10 devices)