Orders & Warranty
Please find below details of our 12 month manufacturers hardware warranty and our 14 day change of mind refund policy.
ACN: 159 734 764
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, card expiry date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
All payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by iStaySafe or any outside party. All transactions are performed under 128 Bit SSL Certificate.
After ordering you will receive an email confirmation from us containing your order details. Each watch requires a set amount of configuration for each individual user as such we will dispatch your order/s via Express post within 4 business days from order (excluding public holidays). If you require your product urgently please contact us and we will make every endeavour to accommodate you. We make every effort to dispatch as quickly as we can, however our delivery times are estimates only and are governed by the Australia Post system and/or courier company, and public holidays etc. Estimated delivery times are to be used as a guide only and commence from date of dispatch. We cannot be held accountable for late deliveries, loss or damage relating to a delivery. Remote locations sometimes can take a little longer. iStaySafe cannot be held responsible for incorrectly entered delivery addresses, so please ensure the correct address is entered.
Devices damaged, torn or broken by the user are not covered under warranty. Protective screen covers are provided and encouraged by TicTocTrack, as broken and cracked LCD screens are not covered under warranty and cannot be repaired. Straps, buckles and latches broken during normal use are not covered under warranty however we offer replacement parts that may be purchased separately from our spare parts page.
Click here to read the full warranty.
Refund & Returns Policy for Merchandise purchased
If for any reason you are not satisfied with the purchase of any merchandise purchased from our website* we will give you a 14 day money-back guarantee from the time you receive the goods. Details of the policy and the 3 easy steps for securing a refund can be found on our website here.
Please note, the first months SIM data plan which includes set up and activation of the account is non-refundable, as is the postage and any additional accessories purchased such as locking pins or screen protectors.
Our refund policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition, including all original packaging. All return postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post, Platinum Express Post or Courier. You assume any risk of lost, theft or damaged goods during transit and we therefore advise you take out shipment registration of insurance with your postal carrier. iStaySafe will not be responsible for parcels lost or damaged in transit if you choose not to insure.
*Refunds for any merchandise purchased from a retail store are subject to that individual stores refund policy. Please speak directly with the store regarding your options.
Changes to these policies
iStaySafe reserves the right to make amendments to these policies at any time. If you have objections to any of our policies, you should not access or use the Site or any of our associated mobile apps.
iStaySafe welcomes your comments regarding these Store Policies. Our aim is to make your experience with us as enjoyable as possible so if you have any concerns at all about your buying experience please get in contact with us during business hours Monday to Friday.
Call: 1300 872 256
Mail: Attn: Store Policies, iStaySafe Pty Ltd, PO Box 3131 Newstead, QLD 4006 AUSTRALIA