TicTocTrack relies on location information, such as GPS as well as 3rd party telecommunication networks and depends on your Device's ability to acquire a GPS satellite, (typically not available indoors) a WiFi signal or network coverage. Network coverage and WiFi and satellite signals are dependent on a number of factors outside the control of iStaySafe Pty Ltd including weather, topographical changes, the presence of obstructions such as tall buildings, the functionality of various satellites, cell towers, clouds, and other factors. GPS location readings are inherently subject to “drift” which can affect accuracy in varying increments. The TicTocTrack App collects your unique user identifier and precise or approximate location information as determined through data such as GPS and WiFi positioning. During the following scenarios location information cannot be sent to our servers: no coverage, no data service on the SIM in the device, if you turn the device off or the battery goes flat. Users of the TicTocTrack app will receive alert notifications regarding your activity when you arrive or leave assigned location points and when the SOS is activated. In delivering our services, we may use your Personal Information to assist with our technical and/or customer support (for example we may use your Personal Information to verify identity, assist with identification of users, and to determine appropriate services) or to allow us to perform diagnostics on your device including historical and tracking record reports to analyse the performance of your device. You understand and expressly limit and agree to hold harmless iStaySafe Pty Ltd, its officers and employees in relation to any and all harms that result from the Device or Services not working, malfunctioning, or failing due to any of these factors. You also understand that our monitoring platforms rely on hosting services which may be unavailable at some point during the year due to maintenance. We offer a Refund & Warranty Policy for Merchandise purchased. If for any reason you are not satisfied with merchandise purchased from our website we offer a 14 day money-back guarantee from the time you receive the goods. Details of the policy and the 3 easy steps for securing a refund can be found on our website under Support/Our Policies. We also offer a 12 month Manufacturers Warranty on the watch. Our refund & warranty policies do not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. Protective screen covers are provided and encouraged by TicTocTrack, as broken and cracked LCD screens are not covered under warranty and cannot be repaired. Straps, buckles and latches broken during normal use are not covered under warranty however we offer replacement parts that may be purchased separately from our spare parts page. If you choose a TicTocTrack SIM plan it includes a specified number of SMS alerts or voice minutes each month, additional SMS alerts or voice minutes will be charged at a rate of $0.20c per SMS or minute and will be billed in the month following the usage. The SIM card supplied in your TicTocTrack watch is configured to work in TicTocTrack watches only. Removing the SIM from the watch and attempting to use it in another device will result in your service being cancelled and the SIM service deactivated. TicTocTrack is configured for operation within Australia if you travel outside the country an International Roaming plan will need to be purchased to continue its use overseas. If you have chosen a BYO SIM plan this plan provides you with access to and support for the TicTocTrack monitoring platform and Apps but does not include an active SIM card or SIM plan. For your TicTocTrack watch to function correctly you agree it is your responsibility to maintain an active SIM plan with data, SMS and voice capability. Any questions or issues in relation to the SIM or network coverage are the responsibility of the customer. For more details on our policies including our Privacy Policy and Data Security please visit: https://www.tictoctrack.com.au/policies/