If for any reason you are unhappy with your purchase from this website, or perhaps you have simply decided our solution is not for you,
we offer a 14 day change of mind refund policy*. Please see the simple steps below for obtaining a refund under this policy.
*Note: This refund policy only applies to goods purchased via this website and does not apply to any merchandise purchased from a retail store. The 14 days start from the date of delivery as recorded by the Australia Post Express Post tracking record sent to you in your original set up email from us. As such we encourage you to open and test/begin use of your watch once received to ensure it meets your expectations. The first months SIM plan, postage and any additional accessories purchased are not eligible for a refund. All refunds will be processed back to the original payment method and made within 5 business days of receiving your watch and confirming it is still in its original condition. Any returns outside of the 14 days will be reviewed against our 12 month manufacturers warranty a copy of which can be found here.