Our 12-month manufacturers warranty does NOT include cracked screens, similar to most electronic devices with glass screens on the market.
The TicTocTrack watch screen is made with Corning glass, which is a toughened glass made to withstand normal use. This glass can crack or break when it makes forcible contact with a hard surface or object. The glass on our watches is similar to that used on the iPhone, and unfortunately, shatterproof glass is currently too expensive to be a viable option, though we hope this will change in the future. The TicTocTrack watch is being used by thousands of people across Australia, and we have found that the screen will only crack if subjected to forcible impact.
If you do happen to crack the screen of your TicTocTrack watch, we offer a discounted replacement watch, so please contact us at firstname.lastname@example.org or 1300 TRACK ME (872 256).