Service Request

Name*

First Last

Username*

Please enter the email address used to login to the monitoring platform.

Watch Name*

Enter the name for the watch with the issue.

Contact Phone Number*

Please enter the best number for us to call you back on.

Urgency of Issue

How urgent is the service request?

High
Medium
Low

Service request reason*

Please choose the category of service request. If you have multiple issues please choose 'other' and provide as much detail as possible.

Battery Issue

Please select issue.

Watch Screen

Please select issue.

Screen cracked
Faulty screen (won't show time etc.)
Screen goes off after a few seconds

Location issue

Please select issue.

Watch not showing any tracking information
Won't update latest location
Showing as inactive when it is turned on

Alerts

Please select issue.

Alert not being triggered
Phone/s not receiving triggered alerts

Fences/Safe Areas

Please select issue.

No fence alerts being triggered
Incorrect fence alerts

Software support request

Please select issue.

Damaged watch/part request

Please select issue.

Microphone/Speaker

Please select issue.

No or poor sound from watch speaker
No or poor sound from watch microphone

Change Sim/Network

Please select what network you would like to change to?

Vodafone
Telstra

File upload

If possible please provide picture of the faulty screen showing what is on the display.

Alert detail*

Please provide the time and date of the incorrect/missing notification alert.

Other service request issue

Please provide as much detail as possible about the problem you are encountering.

Confirm Postal Address

If sending in to our service centre please enter your Return Postal Address.

Any other comments

Please add any more detail you think may help us with your enquiry.

Permission to Access Data*

I give permission to access personal information

In delivering our services as part of this service request, we may use Personal Information to assist with our technical and/or customer support (for example we may use your Personal Information to verify identity, assist with identification of users, and to determine appropriate services) or to allow us to perform diagnostics on your device including historical and tracking record reports to analyse the performance of your device.

Service Request

Let us choose the right plan for you

Let us choose the right plan for you!