SOS Alerts with voice
When voice is activated on your SIM pressing the SOS button will now initiate a phone call to the linked mobile phone number/s – you will also still receive an SMS and back up email.
If multiple numbers are linked to the watch, the watch will dial each number until the call is answered. For safety reasons as the SOS button is designed to only be used in emergencies the watch speaker is automatically closed when an SOS is initiated from the watch.
What this means is that while the watch is calling the linked phones no sound is emitted from the watch. Likewise, when you answer this call you can only monitor the situation to ascertain how best to help your loved one. With the speaker closed you cannot have a 2-way conversation in this instance. This allows you to assess the emergency situation without there being any indication that the SOS alert has been activated.
These calls are deducted from the voice minutes allowed in your plan, so we would highly recommend that you discuss with your child the importance of only using this feature in an emergency to avoid any unnecessary charges.